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Building AI systems for healthcare operations.

Two years embedded with Medicaid providers as one of two engineers on a platform that reached 35,000+ reported enrollments and re-enrollments. Agentic systems for prior authorization and clinical data, shipped with eval harnesses and honest numbers.

  • 19.2%

    cohort engagement

    ~12.8x the published Medicaid SMS benchmark

  • 93.7%

    macro-F1

    on a held-out set of synthetic cases

  • I publish the failures

    honest evals

    The LLM judge that failed its own agreement checks and the fine-tune that lost out-of-distribution are both in the repos.

Healthcare-AI experience

Two years at Trust.care

At Trust.care, I was one of two engineers building an AI-powered referral platform embedded directly with Medicaid providers and community-based organizations.

The population set the design: 63.8% of the cohort had no email, so the system was SMS-first by necessity, not by preference.

It reached a ~955K-member Medicaid cohort across 100+ CBOs and processed 5.12M+ outreach messages, with a reply-classification pipeline separating high-signal responses from noise.

The work contributed to 35,000+ reported Medicaid enrollments and re-enrollments, at 19.2% cohort engagement, roughly 12.8x the published Medicaid SMS benchmark.

5.12M+

outreach messages

to a ~955K-member Medicaid cohort

118K+

replies classified

by intent, high-signal separated from noise

Engineering philosophy

How I work

  • Build next to the user.

    Forward deployed by instinct. The clearest requirements come from sitting with the people who live the problem, not from a spec.

  • Evaluate honestly, publish the failures.

    Every project ships with an eval harness and the numbers that did not work, including the ones that embarrass the demo.

  • Guardrails before autonomy.

    Human approval gates and deterministic checks come first. An agent earns the right to act by proving it can be stopped.

  • One size fits none.

    Design for the actual population. A cohort where most members have no email does not want to be reached by email.

Contact

The fastest way to reach me is email.

gulatiarmaan@gmail.com

I respond within a day.

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